Transcription is not a casual profession. Whether you work in courtrooms, caption live broadcasts, write by voice, or manage high-volume recorded media, your livelihood depends on speed, accuracy, and consistency under pressure. Pitici SUP was built around that reality. Every resource in this store was developed specifically for working transcriptionists, stenographers, voice writers, and captioning professionals who need training materials and operational tools that reflect the actual demands of the job rather than a generalized idea of what the job involves.
The store carries professional training courses designed to close the gap between where a practitioner currently operates and where the profession requires them to perform, addressing the cognitive load, procedural discipline, and technical judgment that high-stakes transcription work demands. Speed development programs take a structured, measurable approach to velocity training, giving stenographers and transcriptionists the progressive frameworks needed to build genuine, reproducible output gains rather than temporary spikes. Workflow templates cover the operational layer of professional transcription practice: project intake, client communication, file organization, and delivery management for practitioners handling significant volumes of work across multiple clients or environments. Quality assurance checklists give professionals the systematic review infrastructure to catch errors before they leave the desk, covering accuracy verification and output quality standards for legal, medical, media, and corporate contexts. Business development guides address the commercial side of independent transcription and reporting practice, covering positioning, pricing, client acquisition, and the operational decisions that determine whether a freelance or small-firm practice grows or stagnates.
Every one of these products is digital. There is no physical component to any transaction on this website. Nothing ships, nothing gets printed, nothing arrives in the mail. Payment confirmed means product accessible, and the terms below govern everything that follows from that moment forward. Buying here means you have read these terms, understood them, and accepted them in full.
The Instant Your Payment Clears, Your Order Is Complete
There is no gap between payment and delivery at Pitici SUP. Processor confirmation triggers immediate access. No staff member reviews your order, no system queues your download, and no delay of any kind separates your payment from your materials. The product is there the moment the money moves.
What you receive depends on what you bought. Training course materials arrive as structured downloadable content ready for self-directed engagement. Speed programs come as progressive practice sequence files. Workflow templates are packaged for direct integration into existing transcription operations. Checklists are formatted for systematic deployment across project types and client categories. Business guides are structured references covering the full commercial development arc of a transcription practice. Every listing tells you exactly what format you are getting and what the file contains before you pay.
The commercial and legal consequence of this is straightforward: your purchase is considered complete and fulfilled the instant access is granted. That is true whether you open the file immediately, download it three days later, or never interact with it at all after the transaction processes.
Sales Do Not Reverse After the Fact
Once a product is accessible to you, that transaction stays closed. Pitici SUP does not issue refunds on completed purchases under ordinary circumstances. The reason is not bureaucratic. It is structural: a digital file that has been made available cannot be taken back. It exists on your device, in your downloads, or accessible through your account from the moment of delivery. No administrative or technical process can undo that. Returning a digital resource is not a meaningful concept in the way that returning a physical product is, and this policy reflects that reality rather than pretending otherwise.
The listing on every product page exists precisely so that this situation does not become a problem. Before any money changes hands, you can read exactly what the product is, what it includes, what skill level it assumes, what professional context it was built for, and what format it comes in. That information is there to be used. Reading it carefully is the most important thing you can do before completing a purchase.
Requests That Will Go Nowhere
The following will not result in a refund under any circumstances. There are no exceptions to this list, no escalation path that changes the outcome, and no combination of circumstances that creates a special case:
- Deciding you no longer want the product after purchasing it
- Buying the wrong product or completing a purchase without meaning to
- Not reading the listing before buying and later finding the product was not what you expected
- Opening part of a course, using a section of a template, or reviewing a portion of a checklist and deciding it is not for you
- Believing the product should have contained something it did not claim to contain
- Your device, software, or operating environment being incompatible with the file formats in a way you did not check before buying
- Not achieving a specific speed target, accuracy rate, client result, or income outcome through use of the materials
- Changes in your work situation, client base, employment status, or schedule after the purchase date
- Expecting something physical to arrive
Three Situations Where a Technical Review Is Possible
Pitici SUP will formally review a purchase claim under three specific technical circumstances and no others. A claim that does not fit one of these three descriptions will not be evaluated regardless of how it is presented.
Your money went through but your product never arrived. The processor confirmed your payment, but nothing was unlocked on our end. No link activated, no file became accessible, and the breakdown happened inside our delivery infrastructure rather than on your device, your network, or your account. Spam filters catching a confirmation email does not qualify. A login problem on your side does not qualify. A genuine failure in our system to register and fulfill a confirmed transaction does qualify. Reach out immediately with your order number and payment confirmation and we will pull the delivery logs.
The file you received does not open and re-downloading did not fix it. The specific file is structurally damaged or incomplete in a way that makes it impossible to open through standard software, and that problem persists after a fresh download attempt from the original link. Bring the exact error message, the application name and version you used, your operating system, and confirmation that the re-download did not resolve it. If corruption is confirmed, a working replacement file goes out immediately. A refund instead of a replacement only comes into play if the problem genuinely cannot be fixed through redelivery.
You were charged twice in one session. A processing error during your checkout resulted in your card being billed more than once for the same product in the same transaction. Two separate intentional purchases do not qualify. A repeat purchase made to check whether the first one went through does not qualify. Confirmed processing-error duplicates do qualify and will be corrected after transaction records are reviewed.
Raising a claim starts a review. It does not guarantee a specific result. Cases are decided on the records available.
Check That Your Setup Works Before You Buy
Pitici SUP products use file formats that are standard across transcription, stenography, and captioning professional environments. Every listing names the formats involved. Whether those formats are compatible with your specific software version, operating system, and hardware is something only you can verify before purchase. That verification is your responsibility, not ours. A format or software incompatibility that could have been identified before checkout does not become grounds for a refund after the fact. If you are unsure whether a product will work in your setup, ask before you pay. That question is easy to answer in advance and very difficult to resolve after delivery.
Your Files Are Your Responsibility to Keep
Download your purchases as soon as access is available and keep them somewhere you control. A personal cloud account, an external drive, or a dedicated professional archive are all reasonable options. Course-based purchases often include supplementary worksheets and reference materials that should be saved as you progress through the content. Pitici SUP does not guarantee permanent access through the platform or through original download links. Infrastructure changes happen. Link availability has a horizon. If you lose access to a file because you did not save it after purchase, that is not a recoverable situation on our end.
One License, One User, Hard Limits on Distribution
Purchasing a product here gives you a personal, non-transferable right to use it in your own professional work. That is the full extent of the license. It does not extend to your colleagues, your clients, your students, or anyone else. It cannot be reassigned, resold, or passed along in any form.
These uses are prohibited outright:
- Sending, sharing, or making any purchased file available to another person or organization, paid or unpaid
- Posting purchased material to any shared space, forum, drive, or platform reachable by non-purchasers
- Repackaging, reformatting, or reproducing the content of any product to create something you sell or distribute
- Claiming any part of a purchased product as your own original authored work in any professional or commercial context
- Bundling any purchased resource into a training program, course, or client service you offer without written authorization from Pitici SUP
Confirmed violations result in immediate access revocation. Further action to protect intellectual property rights is available and will be pursued where the situation warrants it.
Go Through Us Before Going to Your Bank
If something is wrong with a transaction, contact Pitici SUP first. Filing a chargeback with your bank or card provider without reaching out to us beforehand is a violation of the agreement you made at checkout. The required first move is a direct conversation with us.
If a chargeback gets filed without prior contact, we will respond to the payment processor with the full transaction record, delivery logs, access confirmation, and this policy as it stood at the time of purchase. Evidence that the order was fulfilled according to the agreed terms will be submitted. Accounts tied to chargebacks that lack a legitimate technical foundation may be permanently closed to future purchases.
This Document Can Change
These terms are updated when circumstances require it. No advance notice is given. Changes take effect the moment they are published here and apply to purchases made after that point. What governed your purchase is the version of this document that was live when your transaction processed. Reading this page occasionally is the only way to know what the current terms say.